Originally recorded 20/05/2020
Learn how an Australian subsidiary of a multi-national organisation improved productivity and engagement when faced with the challenges of:
a geographically dispersed workforce
a declining and changing market
increased competition
a disconnect between employee experience, customer experience and brand values
Through this case study, Georgia will share lessons learned on a culture transformation journey resulting in a 94% improvement in revenue $ / full time equivalent employee. It was a successful and profitable transformation but not all smooth sailing.